FAQs
Have questions? We're here to help!
Questions
Our company was founded in 2019 and we've been growing strong ever since!
Customers must return the canvas undamaged, with the box unopened, and the product unused for a full refund. Customers are responsible for shipping the product back. Please click here for our full refund policy and instructions.
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Right now the customer pays for shipping but we are working on offering free shipping in the future.
We ship to the USA and Canada. We’re currently working on international distribution, and shipping worldwide is coming soon.
The acrylic palettes are fragile. If dropped, they risk breaking or cracking. HANDLE THEM WITH CARE. The acrylic palettes are not heat resistant. DO NOT PLACE IRONS OR FLAT IRONS DIRECTLY ON THE SURFACE. Even with a heat-resistant mat, avoid laying flat irons on their sides, as this can cause melting. Certain products can cloud your acrylic palette. To clean, use a soft cloth and a gentle cleaner approved for acrylic surfaces. DO NOT USE CLEANERS WITH ALCOHOL COMPONENTS, ESPECIALLY THOSE CONTAINING 70% ALCOHOL, AS THEY CAN CRACK AND DAMAGE THE ACRYLIC. Avoid abrasive materials that could scratch the surface.
When not in use, store the palette in a cool, dry place away from direct sunlight to prevent warping or discoloration. If possible, keep the palette in its original packaging or a protective case to avoid scratches and other damage.