Refunds Returns Orders Shipping

• for FULL REFUND customer must return Color Canvas System® product unused, unopened and undamaged in it's original packaging and shipping box
• customer is responsible for shipping cost to return product to Color Canvas Systems®
• if product arrives to you damaged CONTACT US immediately for support and instructions
  
• refunds are processed in accordance with Nebraska consumer protection laws and regulations

• Domestic: 
• submit Request for Return by email to contact@colorcanvassystems.com
• email must include Name, Phone Number, Order Number and reason for return
• once your return has been processed and approved, you'll receive a return shipping label via email
  • affix the label securely to the package drop off at the nearest Fed Ex location 

• International: 
• submit Request for Return by email to contact@colorcanvassystems.com
• email must include Name, Phone Number, Order Number and reason for return

At Color Canvas Systems, we strive to ensure our professional tools arrive in perfect condition. Due to the high logistics costs, customs regulations, and duties associated with international shipping of large-format professional equipment, please review our policy before ordering:

* Final Sale: All international sales are considered final unless the product arrives damaged or defective.
* Customer-Funded Returns: In the event a return is authorized by CCS, the customer is responsible for all return shipping costs, including any applicable international taxes, customs, and import duties.
* Non-Refundable Fees: Original shipping costs, along with any duties or taxes paid to your country’s customs agency, are non-refundable. These are government-mandated fees and cannot be reclaimed by Color Canvas Systems.
* Restocking Fee: A 20% restocking fee will be deducted from the refund amount for all authorized equipment returns to cover the labor, inspection, and logistics involved in processing heavy items.
* Return Process:
* To initiate a request, email contact@colorcanvassystems.com with your name, order number, and a detailed reason for the return.
* If your return is approved, you will be responsible for arranging return shipping via a tracked, insured courier of your choice.
* Items must be returned in their original packaging and in unused, undamaged condition.
* Once the item is received and inspected, we will issue a refund for the product cost, minus the restocking fee and original shipping costs.

*subject to Duty and Tax are the customer responsibility*International Shipping & Returns Policy

Refunds

• upon receiving and inspecting your return we will notify you of your return status
• allow up to 5 business days from date of delivery to our warehouse for review
• if return is accepted a refund will be processed and applied to the original method of payment in 7-10 business day
  
• 20% restocking fee applies on all returns
• restocking fees do not apply to customers purchasing through KLARNA
• custom canvas are non-refundable

Order Processing and Shipping Policy

• orders received before 4:00pm CT are processed within 24 hours of checkout
• allow up to 3 business days for order to ship from our warehouse
• customer receives email confirmations including tracking