Returns and Refunds Policy

Return Policy

• For a full refund, the Color Canvas Systems® product must be returned unused, unopened, and undamaged in its original packaging and shipping box.
• The customer is responsible for the cost of returning the product to Color Canvas Systems®.
• If your product arrives damaged, contact us immediately for support and instructions.
• Refunds are processed in accordance with Nebraska consumer-protection laws and regulations.

Request a Return

Domestic Returns

• Submit your return request by email to contact@colorcanvassystems.com.
• Include your name, phone number, order number, and reason for the return.
• CCS does not provide return shipping labels. Ship approved returns to: 130 South 184th Court, Suite 302, Omaha, Nebraska 68022.
• All sale items are final sale.

International Shipping & Returns

At Color Canvas Systems, we strive to ensure our professional tools arrive in perfect condition. Because international shipments of large-format professional equipment may involve substantial logistics costs, customs requirements, duties, and taxes, please review this policy before ordering.

• Final sale: All international sales are final unless the product arrives damaged or defective. All sale items are final sale.
• Customer-funded returns: If a return is authorized by CCS, the customer is responsible for all return shipping costs, including applicable international taxes, customs charges, and import duties.
• Non-refundable fees: Original shipping costs and any duties or taxes paid to your country’s customs agency are non-refundable. These government-mandated fees cannot be reclaimed by Color Canvas Systems.
• Restocking fee: A 20% restocking fee will be deducted from the refund for all authorized equipment returns to cover inspection, labor, and logistics.

International Return Process

1. Email contact@colorcanvassystems.com with your name, order number, and a detailed reason for the return.