Returns and Refunds Policy

• for FULL REFUND customer must return Color Canvas System® product unused, unopened and undamaged in it's original packaging and shipping box
• customer is responsible for shipping cost to return product to Color Canvas Systems®
• if product arrives to you damaged CONTACT US immediately for support and instructions
  
• refunds are processed in accordance with Nebraska consumer protection laws and regulations

• Domestic: 
  • submit Request for Return by email to contact@colorcanvassystems.com
  • email must include Name, Phone Number, Order Number and reason for return
  • once your return has been processed and approved, you'll receive a return shipping label via email
  • affix the label securely to the package drop off at the nearest Fed Ex location 

• International: 
  • submit Request for Return by email to contact@colorcanvassystems.com
  • email must include Name, Phone Number, Order Number and reason for return
• At Color Canvas Systems, we strive to ensure our professional tools arrive in perfect condition. Due to the high logistics costs, customs regulations, and duties associated with international shipping of large-format professional equipment, please review our policy before ordering:
  
  * Final Sale: All international sales are considered final unless the product arrives damaged or defective.
  * Customer-Funded Returns: In the event a return is authorized by CCS, the customer is responsible for all return shipping costs, including any applicable international taxes, customs, and import duties.
  * Non-Refundable Fees: Original shipping costs, along with any duties or taxes paid to your country’s customs agency, are non-refundable. These are government-mandated fees and cannot be reclaimed by Color Canvas Systems.
  * Restocking Fee: A 20% restocking fee will be deducted from the refund amount for all authorized equipment returns to cover the labor, inspection, and logistics involved in processing heavy items.
  * Return Process:
  * To initiate a request, email contact@colorcanvassystems.com with your name, order number, and a detailed reason for the return.
  * If your return is approved, you will be responsible for arranging return shipping via a tracked, insured courier of your choice.
  * Items must be returned in their original packaging and in unused, undamaged condition.
  * Once the item is received and inspected, we will issue a refund for the product cost, minus the restocking fee and original shipping costs.

*subject to Duty and Tax are the customer responsibility*International Shipping & Returns Policy

Refunds

• upon receiving and inspecting your return we will notify you of your return status
• allow up to 5 business days from date of delivery to our warehouse for review
• if return is accepted a refund will be processed and applied to the original method of payment in 7-10 business day
  
• 20% restocking fee applies on all returns
• restocking fees do not apply to customers purchasing through KLARNA
• custom canvas are non-refundable

Order Processing and Shipping Policy

• • orders received before 4:00pm CT are processed within 24 hours of checkout
  • allow up to 3 business days for order to ship from our warehouse
  • customer receives email confirmations including tracking