Refund policy

Refunds, Returns, Order Processing, Shipping Policy

Return Policy

  • for FULL REFUND customer must return Color Canvas System® product unused, unopened and undamaged in it's original packaging and shipping box
  • customer is responsible for shipping cost to return product to Color Canvas Systems® Omaha, NE
  • if product arrives to you damaged CONTACT US immediately for support and instructions
  • refunds are processed in accordance with Nebraska consumer protection laws and regulations

Request for Return

  • Domestic and International:
  • submit Request for Return by email to contact@colorcanvassystems.com
  • email must include Name, Phone Number, Order Number and reason for return
  • once your return has been processed and approved, you'll receive a return shipping label via email
  • affix the label securely to the package drop off at the nearest Fed Ex location
  • international *subject to Duty and Tax are the customer responsibility*

Refunds

  • upon receiving and inspecting your return we will notify you of your return status
  • allow up to 5 business days from date of delivery to our warehouse for review
  • if return is accepted a refund will be processed and applied to the original method of payment in 7-10 business day
  • 20% restocking fee applies on all returns
  • restocking fees do not apply to customers purchasing through KLARNA
  • custom canvas are non-refundable

Order Processing and Shipping Policy

  • orders received before 4:00pm CT are processed within 24 hours of checkout
  • allow up to 3 business days for order to ship from our warehouse
  • customer receives email confirmations including tracking