Politique de remboursement
Refunds, Returns, Order Processing, Shipping Policy
Return Policy
- for FULL REFUND customer must return Color Canvas System® product unused, unopened and undamaged in it's original packaging and shipping box
- customer is responsible for shipping cost to return product to Color Canvas Systems® Omaha, NE
- if product arrives to you damaged CONTACT US immediately for support and instructions
- refunds are processed in accordance with Nebraska consumer protection laws and regulations
Request for Return
- Domestic and International:
- submit Request for Return by email to contact@colorcanvassystems.com
- email must include Name, Phone Number, Order Number and reason for return
- once your return has been processed and approved, you'll receive a return shipping label via email
- affix the label securely to the package drop off at the nearest Fed Ex location
- international *subject to Duty and Tax are the customer responsibility*
Refunds
- upon receiving and inspecting your return we will notify you of your return status
- allow up to 5 business days from date of delivery to our warehouse for review
- if return is accepted a refund will be processed and applied to the original method of payment in 7-10 business day
- 20% restocking fee applies on all returns
- restocking fees do not apply to customers purchasing through KLARNA
- custom canvas are non-refundable
Order Processing and Shipping Policy
- orders received before 4:00pm CT are processed within 24 hours of checkout
- allow up to 3 business days for order to ship from our warehouse
- customer receives email confirmations including tracking